Terms of Service

Effective Date: 26/7/2023

Contact Information:

Wholelife Wellness Centre
Email: stayintouch@wholelifewellnesscentre.com.au
Phone: 07 5479 2036
Address: Shop T1.07, The Zone, 32 Wises Rd, Maroochydore, QLD 4558

1. Agreement to Terms:

By booking an appointment or using our services, you agree to be bound by these Terms of Service. Please read these terms carefully before proceeding with any bookings or using our services.

2. Appointment Reschedule and Cancellation Policy:

2.1. Clients are required to provide a minimum of 24 hours’ notice to reschedule or cancel an appointment. Failure to provide the required notice will result in the forfeiture of the $50 deposit.

2.2. If a practitioner cannot attend an appointment due to sickness or unforeseen circumstances, the client will be notified as soon as possible. The client will then have the option to reschedule the appointment or receive a refund of the $50 deposit.

3. Deposit Requirement:

A $50 deposit is required to secure all bookings with the clinic practitioners. This deposit will be applied towards the total cost of the appointment.

4. Accuracy, Completeness, and Timeliness of Information:

While we strive to ensure the accuracy, completeness, and timeliness of information provided on our website and during appointments, we do not guarantee that all information will be error-free. The information provided is not intended to replace professional advice or treatment.

5. Client Intake Forms:

Clients may be required to fill out intake forms to provide essential health information before their appointment. The information provided in these forms will be treated with the utmost confidentiality and used solely for the purpose of ensuring the best possible care.

6. Minors:

Minors (individuals under the age of 18) must be accompanied by a parent or legal guardian to receive our services. The parent or legal guardian is responsible for providing consent for any treatments or services rendered.

7. Communication:

Clients can communicate with us using the contact information provided above. We strive to respond to inquiries promptly, but urgent or time-sensitive matters should be addressed through direct phone contact.

8. Payment:

Payment for appointments can be made by EFTPOS or cash and is due at the time of the appointment. We do not accept personal checks.

9. Product Policy:

All sales of practitioner products are final, and no refunds will be issued unless the product is found to be defective or damaged upon receipt.

10. Modifications to Service Prices:

We reserve the right to modify the prices of our services at any time without prior notice. However, the prices for appointments that have been booked and confirmed will not be affected by any subsequent price changes.

11. Business Rights and Responsibilities:

While we strive to provide the best possible service, we reserve the right to refuse or terminate service to anyone for any reason at our sole discretion.

12. Visitor Responsibilities:

Visitors to our premises are expected to conduct themselves in a respectful and considerate manner. Any damage to property or disruptive behaviour may result in termination of services and may be subject to legal action.

13. Changes to Terms and Conditions:

We may update these Terms of Service from time to time. Any material changes will be communicated through our website or by email to clients. Continued use of our services after such changes constitutes acceptance of the modified terms.

14. Questions or Feedback:

If you have any questions, concerns, or feedback regarding our Terms of Service, please contact us using the contact information provided above.

By booking an appointment or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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