We are pleased to offer our customers their choice of a refund, repair, or replacement if an item purchased at full or reduced price:

• Is not of an acceptable quality, OR
• Is not fit for the intended purpose, OR
• Does not match the sample or description given.

To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase.

A receipt can come in the form of a:

• a GST tax invoice or
• a cash register or handwritten receipt.

Other types of proof of purchase include:

• credit or debit card statement
• a lay-by agreement
• a receipt or reference number given for phone or internet payments
• a warranty card showing the supplier’s or manufacturer’s details and the date and amount of the purchase
• a serial or production number linked with the purchase on the supplier’s or manufacturer’s database
• a copy or photograph of the receipt.

We appreciate that refunds or exchanges be made from the Wholelife Wellness Centre Maroochydore where the original purchase was made.

We do regret that we cannot provide a refund(s) if you simply change your mind. Note that in the interests of public health and safety, outside of your statutory rights, we are unable to provide a refund or exchange on any medications, vitamins, baby formula or therapeutic products.